Right to Withdraw from Contract

Right to Withdraw from Contract

Instructions on Exercising the Right to Withdraw

As consumers, you have the right to withdraw from the sales contract of a product purchased in the online store within 30 calendar days without giving any reason. The 30-day period starts from the date of delivery of the order to you or to a person designated by you.

To exercise your right to withdraw from the contract, you must inform PROTECTMEDICAL Sp.z o.o., 97-400 Bełchatów, Bukowa 49 of your decision by submitting a statement of withdrawal from the sales contract. To meet the deadline, it is sufficient to send the statement before the 30-day period expires, either by traditional mail or electronically.

You may use a model withdrawal form, but it is not mandatory.

Consequences of Withdrawal

If you submit a withdrawal statement within the specified period, all payments made by you will be refunded without undue delay, and no later than within 14 calendar days from the date we are informed of your decision. The refund will be made by Protectmedical Sp. z o.o. using the following methods:

• Refund to the payment card – if the order was paid by card;
• Refund to the bank account – if the order was paid by bank transfer;
• Refund in the form of a voucher – if the order was paid using a voucher;
• Other method – if agreed by the consumer.

You are responsible for the direct costs of returning the product and for any diminished value of the product resulting from handling it beyond what is necessary to establish its nature, characteristics, or functioning.

Protectmedical Sp. z o.o. is not obliged to refund additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by Protectmedical Sp. z o.o.

If you withdraw from the contract, you are obliged to return the product(s) concerned without undue delay, but no later than within 14 days from the day of withdrawal. The deadline is considered met if you send the product before the 14-day period expires.

The return can be made in one of the following ways:

• Directly at any Protectmedical physical store;
• Or by sending the product to the warehouse at: PROTECTMEDICAL Sp.z o.o., 97-400 Bełchatów, Bukowa 49.

Protectmedical Sp. z o.o. will refund your payment after receiving the product back or after you provide proof of shipment.