Terms & Conditions

Protectmedical Store Terms and Conditions

Effective from January 1, 2024

§1 GENERAL PROVISIONS

1. These Terms define the rules for providing Electronic Services by the Seller and for concluding and executing sales contracts for Goods in the Store available at protectmedical.eu and protectmedical.pl.

2. Definitions:

• Business Day – any day from Monday to Friday, excluding public holidays;
• Password – sequence of characters chosen by the Customer during Registration;
• CC – Civil Code of April 23, 1964;
• Customer – a natural person, entrepreneur, legal entity, or organizational unit using the Store;
• Account – individual part of the Store, created during Registration, accessible only to one Customer via Login and Password;
• Login – Customer's email required to access the Account;
• Entrepreneur – Customer as defined in Art. 431 CC;
• Terms – this document;
• Registration – action by the Customer to create an Account;
• Physical Store – stationary Protectmedical Sp. z o.o. store;
• Store – online store or application operated by the Seller;
• Seller – PROTECTMEDICAL Sp. z o.o., 97-400 Bełchatów, Bukowa 49, NIP: 7692223687, REGON: 361869959, KRS: 0000898101;
• Bundle Sale – sale of two or more Goods in one Order under a common promotion or contest;
• Goods – items offered in the Store for sale, e.g., clothing and accessories;
• Electronic Service – service provided electronically by the Seller;
• Order – Customer's request to purchase Goods via the interactive Order form in the Store.

3. The Seller may change the prices of Goods; such changes do not affect Orders placed before the change.

4. The Seller may organize contests, promotions, or Bundle Sales, with rules published in the Store or separate regulations.

§2 USE OF THE ONLINE STORE

1. To use the Store, the Customer must have:

• Internet-enabled device;
• active email address;
• browser supporting HTML and JavaScript (Firefox 51+, Chrome 56+, Edge 14+, Safari 10+);
• Cookies and JavaScript enabled;
• PDF reader installed.

2. The Store uses Cookies; their use is described in the Store.

3. Using the Store is free, but Customers bear costs of Internet access.

4. Customers must use the Store legally. Prohibited actions include:

• providing illegal content or content violating third-party rights;
• disrupting the Store's operation;
• using the Store for unauthorized commercial, advertising, political, or spam purposes.

5. Contact with the Seller:

• Email: biuro@protectmedical.eu
• Phone: +48 44 777 00 06 (Mon-Fri 8:00–16:00)
• Mail: PROTECTMEDICAL Sp. z o.o., 97-400 Bełchatów, Bukowa 49

§3 ELECTRONIC SERVICES

1. The Seller provides the following free Electronic Services:

• Account creation and maintenance;
• Order form;
• Newsletter subscription;
• SMS notifications.

2. Using an Account or submitting an Order requires confirmation of these Terms.

3. Browsing Goods does not require an Account; Orders can be placed without registration.

4. Registration activates the Account via email confirmation. Customers may update their data, except for the Login.

5. Customers may terminate the Account, Newsletter, or SMS services at any time; all data will be deleted upon termination.

§4 ORDERING AND SALE CONTRACT

1. All Goods are new and free from defects unless indicated otherwise.

2. Sales are available in Poland and selected European countries.

3. Prices are gross (VAT included); delivery and payment costs may apply.

4. Product information is an invitation to conclude a contract, not a binding offer (Art. 71 CC).

5. Placing an Order constitutes an offer to purchase. The contract is concluded when the Seller confirms the Order via email.

6. Proof of purchase is an electronic invoice, sent to the Customer's email.

§5 PAYMENT

1. Payment options:

• Courier delivery: online payment or cash on delivery;
• Pickup at Physical Store: online payment only.

2. Total price depends on chosen payment and delivery methods.

3. Payment deadlines are indicated during Order placement; Seller may cancel the Order if payment is not received (Art. 491 CC).

§6 DELIVERY

1. Delivery is limited to Poland and selected European countries.

2. Delivery methods in Poland include courier delivery to address, parcel locker, courier point, or Physical Store pickup.

3. Delivery methods in Europe: courier delivery to the Customer's address.

4. Costs and estimated delivery times are shown per product.

5. Delivery time starts on payment receipt, or contract conclusion for cash on delivery.

6. If multiple products have different delivery times, the longest applies.

7. Customers must inspect deliveries upon receipt (Art. 545 § 2 CC).

§11 FINAL PROVISIONS

1. Seller may update these Terms for legal or operational reasons; prior Orders are unaffected.

2. Changes are announced on the Store website and via email to registered Customers.

3. Disagreement with changes by registered Customers results in Account termination and data deletion.

4. Terms are governed by Polish law.

5. Disputes with Entrepreneurs are resolved by the court competent for the Seller's registered office.